MIDSOMER NORTON                     TELEPHONE: 01761 419891

RADSTOCK BA3 2NU                     e-mail: kit.primrose@btinternet.com

VAT NO 119496877                                       www.primrosegardenmaintenance.co.uk



To all of our Customers


We are taking the spread of Coronavirus extremely seriously. 


Our business is operating as usual but as you would expect our number one priority remains the wellbeing and safety of our customers and staff.


We will continue to follow Government advise and all teams are adhering to stringent guidelines for example frequent handwashing etc. 


All staff are reassured that should the need to self-isolate, or take time off in these difficult times we as a small business will do everything in our power to maintain the status quo.


We are fortunate in that we work outside and rarely need to come into a property at all so avoiding close contact with customers can easily be accommodated.


During these unprecedented times we are more than happy to give a wave through a window and a thumbs up to show all is well however as much as we appreciate the offers of cups of tea and occasional slices of cake and our lovely chats we respectfully will need to decline until the current threat of this virus has passed.  With as many minimal contact procedures in place as possible we hope to protect both you and ourselves.


If you have any concerns or you need to speak to a member of our team please call the office on  01761 419891 and we will be pleased to help.  At present the office is manned on a Monday and Thursday each week.  If calling outside of these hours, or we are unable to answer the phone as we are out on site working please leave a message and we will call you back as soon as we can in the evening.  You can also of course email us on kit.primrose@btinternet.com.  In light of the school closure announcements please bear in mind that telephones may be answered in a home environment and whilst all the staff have well behaved children, they are children.


As a business we have contingency plans in place to keep your service running in all but the very worst of circumstances.  We have back up staff from trusted sources we can call upon and have made arrangements for the office to be manned from another location should the need arise.  As the longer days approach we also have the option of a more flexible working day to enable our staff to cover childcare for example.


We will continue to monitor the Coronavirus situation and adapt procedures accordingly.


Thank you for your continued support, please keep in touch and most of all we hope you all stay well.

Best wishes


Jim and Kit Primrose and all the Team

at Primrose Garden Maintenance Limited